Privacy Policy

Introduction

Baan Sabai ("we", "us", "our") is a licensed guesthouse located at 88/12 Moo 5, Bang Na-Trat Road, Bang Phli, Samut Prakan 10540, Thailand. We are committed to handling the personal information of our guests and website visitors responsibly and transparently.

This policy explains what data we collect, how we use it, how long we keep it and what your rights are. It applies to information collected through our website at baansaba.blog and through direct enquiries by phone or email.

If you have questions about this policy, please contact us at [email protected].

Data We Collect

Information you provide directly

When you complete an enquiry form, send an email or call us to make a booking, we may collect:

• Full name
• Email address
• Phone number
• Flight details and travel dates
• Number of guests and room preference
• Any special requests you include in your message

Information collected automatically

When you visit our website, we or our analytics providers may collect basic usage data such as pages viewed, time on site, browser type and approximate location (country or city level). This information is collected in aggregate and is not linked to your identity unless you have submitted a contact form.

Legal basis for processing

We process your personal data on the following grounds:

• Contract performance — to confirm and fulfil your booking
• Legitimate interests — to respond to enquiries, improve our service and prevent fraud
• Consent — for optional analytics and marketing cookies, which you may withdraw at any time
• Legal obligation — guest registration records are required under the Thai Hotel Act B.E. 2547

Retention periods

Booking records and guest registration data are retained for three years following your stay, as required by Thai hospitality regulations. Enquiry messages that do not result in a booking are deleted after twelve months. Analytics data is retained for up to 14 months.

How We Use Your Data

We use the information we collect to:

• Respond to your enquiry and confirm your room
• Arrange shuttle transfers and wake-up calls where applicable
• Comply with guest registration requirements under Thai law
• Improve the layout and content of our website
• Contact you if there is a change to your booking

We do not send marketing emails unless you have specifically asked to receive them. We do not sell, rent or share your personal data with third parties for their own marketing purposes.

Third-party sharing

We may share limited data with:

• Shuttle drivers — name and flight details only, for transfer coordination
• Google Analytics — anonymised website usage statistics
• Thai immigration or police authorities — guest registration records if required by law

Data Protection Measures

Guest records are stored on password-protected systems with access restricted to property management and, where applicable, the front desk team. Physical registration documents are kept in a locked office.

Our website uses HTTPS encryption. We carry out periodic reviews of the data we hold to remove information that is no longer needed.

In the event of a data breach affecting your personal information, we will notify affected guests within 72 hours of becoming aware of the incident.

Cookies

Our website uses cookies for essential site operation and optional analytics. You can manage your preferences using our cookie consent tool or through your browser settings. For a full explanation of the cookies we use, please read our Cookie Policy.

Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand) and applicable principles, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where we are not legally required to retain it)
• Object to or restrict certain processing activities
• Withdraw consent for optional data uses at any time
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, please email [email protected] with your request. We will respond within 30 days.

Third-Party Links

Our website may contain links to Google Maps or other external services. We are not responsible for the privacy practices of those sites and encourage you to read their own policies before submitting personal data.

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors without the involvement of a parent or guardian. Families who book accommodation for minors do so as responsible adults.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of our website following any change indicates your acceptance of the updated policy.

Contact for Data Enquiries

For any privacy-related questions, please contact:

• Email: [email protected]
• Address: Baan Sabai, 88/12 Moo 5, Bang Na-Trat Road, Bang Phli, Samut Prakan 10540, Thailand
• Phone: +66 2 736 4821